My email address is associated to my old virgin account number. I cannot access any of the apps with my email and password. How do I change this? Customer service have been asked by me twice to change it but say they can’t. I’m very lost by this so any help will be appreciated.
Thank you for reaching out to us, I am sorry to hear you you aren't able to log into any of your apps with your email and password, I will be more than happy to look further into this for you, I have had a look our end and can see there is a online account set up, so I can help further I will send you a link for a private chat, please click on the purple envelope to accept.