Virgin Media Community

[Simonpatnick]

My email address is associated to my old virgin account number. I cannot access any of the apps with my email and password. How do I change this? Customer service have been asked by me twice to change it but say they can’t. I’m very lost by this so any help will be appreciated.

thanks

[Paul_DN]

Hi Simon,

Thank you for reaching out to us, I am sorry to hear you you aren't able to log into any of your apps with your email and password, I will be more than happy to look further into this for you, I have had a look our end and can see there is a online account set up, so I can help further I will send you a link for a private chat, please click on the purple envelope to accept.

Regards

Paul.

[Simonpatnick]

Thanks Paul.

Just awaiting the envelope?

Best

Simon