Hi Baxter11, thanks for joining our help forum and for your first post here.
A warm welcome on board with us and the VM community.
Sorry to see your confusion regarding the account online and your old account number displaying there, we're eager to help with this.
Can you tell us if you've moved houses recently and if you've been assigned to a new account number due to this change?
Also, have you tried to register online here instead of signing in using your new account number and info to see if this will give you access to the info you need?
Let us know more and we're happy to assist further where needed.
