Thanks for using the forums to get this issue with your Online Account looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
This is usually a easy fix, we just need to do what's known as a "Move & Transfer" of your details from your old account onto your new account 🙂
We need to go into a PM to get it processed which I'll send over now.
Thanks for updating me in our PM's that you're already chatting with another team about getting it processed.
If you still need help after chatting with them, please let me know and we can continue the process.