Wrong account number on my virgin media

[DMJS]

I moved house and was given a new account number and my old account number is still on the my virgin media app… this means I can’t do anything!!!! 

[Megan_L]

Hi DMJS,

Thanks for using the forums to get this issue with your Online Account looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. 

This is usually a easy fix, we just need to do what's known as a "Move & Transfer" of your details from your old account onto your new account 🙂

We need to go into a PM to get it processed which I'll send over now. 

Speak soon. 

Thanks,

Megan_L

[Megan_L]

Hi DMJS, 

Thanks for updating me in our PM's that you're already chatting with another team about getting it processed. 

If you still need help after chatting with them, please let me know and we can continue the process. 

Thanks,

Megan_L