Wrong account number on app

[JDickinson1]

I have previously held a virgin media account, cancelled, then rejoined. My App still retains my old account number so won’t show my new package.

Because it’s assigned to my same email, I’m not sure there’s any way for me to resolve this?

[Robert_P]

Hello JDickinson1

Sorry to hear of the problems setting up your online account since returning to us, we understand the confusion this can cause and appreciate you raising this via the forums. Welcome to the community.

This is something we can assist with, I will send you a Private Message to get some more details from you and look forward to hearing back.

Rob

[Kain_W]

Hi JDickinson1,

Hope you're well.

Rob is currently out of office at the moment so I've assigned this to myself to pick up.

I've dropped you a PM so we can discuss further.

Regards,