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RSB05
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Wrong acc nr

Hi. We moved home and completed the whole process a while ago (so painful). The account nr and area code on the virgin media app does not match the account nr and area code listed on our Bill. Is there a fix for this as the account linked to my email address shows the incorrect info. 

Thanks

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Natalie_L
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Re: Wrong acc nr

Hi RSB05, 

Welcome to the Community and thank you for posting,

I am very sorry to hear your online account is still showing your previous account details. 

This can happen if the information has not been switched as part of the move but please do no worry as we should be able to help. 

I will just need to send you over a private message to take a few details and we can go from there. This message will be available via the purple envelope on the top right of this page. 

Speak soon, 

 

Nat
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