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David153467
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Message 1 of 32
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Wont let me sign in

Wont let me sign in the mobile app use my email and password  keep getting this message i can sign in use sim but not email and password been like this since 29  of November

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Zak_M
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Message 2 of 32
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Re: Wont let me sign in

Good morning David153467. 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you are having some issues with your email address. 

 

Please can you advise if you have reset the password though your my virgin media account & tried to log in again? 

 

Kind regards,

Zak_M

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David153467
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Message 3 of 32
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Re: Wont let me sign in

Already changed my password still the same  it's your app that need to fix it not on end  it's something on app end so please fix it asap

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Graham_A
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Message 4 of 32
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Re: Wont let me sign in

@Zak_M  This does appear to be an issue with the mobile section of the My Virgin Media app as the same is happening for me.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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David153467
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Message 5 of 32
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Re: Wont let me sign in

@Zak m will this be fix asap then 

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David153467
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Message 6 of 32
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Re: Wont let me sign in

Will this be fix Zak_M

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David153467
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Message 7 of 32
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Re: Wont let me sign in

Guess there  no further help as it definitely on app end 

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David153467
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Message 8 of 32
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Re: Wont let me sign in

Still not fix issue definitely on app so  fix it asap

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David153467
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Message 9 of 32
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Re: Wont let me sign in

I guess no one can fix this   its on app side

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newapollo
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Message 10 of 32
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Re: Wont let me sign in

Hi @David153467 

If you want a quicker response you need to call in and speak to customer support.

The Forums aren't an instant messaging system, staff generally take a couple of days to respond.

Have patience and they will get back to you.

Each time you add a further post to your thread it's pushed to the back of the queue.

 

Dave

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