Won't let me set up a password

[Zinori]

I've been trying to register for my virgin media app for nearly a week and it still won't let me register a password

[Ashleigh_C]

Hi there @Zinori 

Thank you so much for your post and welcome back to the forums, it's great to have you here. 

I am so sorry that you are facing this issue with your online account, can I ask if you are getting an error message at all? Has the service already been installed?