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Why can't I cancel online

Fergie777
Joining in

Why is it so impossible to cancel my account. I am moving and no longer require the service. It's beyond a joke when you can't get a hold of anyone at all to help. Absolutely appalling that I have to waste so much time, energy and money when this could be done within a matter of minutes. This is causing me untold stress and would totally put me off recommending or ever using virgin media again. Please please please help me. Is there a certain phone number? Email contact? Postal address? That I can try to cancel through ๐Ÿ™ˆ๐Ÿ˜๐Ÿ‘๐Ÿป

2 REPLIES 2

carl_pearce
Community elder

Sabrina_B
Forum Team
Forum Team

Hi @Fergie777 ๐Ÿ‘‹.

Thanks for reaching out to us and welcome to the Community Forums. We are sad to hear that you are wanting to leave us, apologies that youare facing difficulties in cancelling, you will find that most companies will not allow cancellations online. For the way to cancel due to moving homes it would require a phone call to our Movers team ๐Ÿ“ž 0345 454 1111, menu options 1, 4, 3. We have found that recently their quiet periods are between 8am - 10am. 

I hope this helps. 

Sabrina