Menu
Reply
Amber23
  • 1
  • 0
  • 1
Joining in
372 Views
Message 1 of 3
Flag for a moderator

Who is the primary user?

Help!

I have access through my virgin media app to view my bills/ direct debits/ profile, I receive ebills and I am the bill payer and as far as I was concerned I am the primary account holder yet my profile shows it is a secondary account? This problem only came to light as I was unable to access wifi controls on the virgin connect app. How do I sort this so I am the primary user , who is it currently and why isn't it me !??

 

John_GS
  • 10.73K
  • 557
  • 985
Forum Team
Forum Team
348 Views
Message 2 of 3
Flag for a moderator

Re: Who is the primary user?

Hi Amber23

 

Thanks for posting and welcome to the community. 

 

This seems very odd. I'll PM you now to assist further

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply
John_GS
  • 10.73K
  • 557
  • 985
Forum Team
Forum Team
312 Views
Message 3 of 3
Flag for a moderator

Re: Who is the primary user?

Thanks for joining me on PM @Amber23

 

Just to update the thread for the forums, the online account was sorted via changing the username over

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply