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Welcome email

Cazbug91
Joining in

Hi, I've not received any information to set up my account, rang the customer service, wasn't able to get far as was asking for memorable information that I've not even set up, even giving the my account number and email address. 

The only information that I've received is via text of my pre-contract and when to expect technician to install nothing to my email account.

Thank you 

1 REPLY 1

Paul_DN
Forum Team
Forum Team

Hi Cazbug91,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you have been unable to set up an Online Account, I will be more than happy to help, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.