Virgin media sign up

[BLIUEBEAR]

Hi guys been trying to sign up on vm app just won't let me my email was linked to an old account but should now be on my new account can't sign in or register as it keeps say5we found you but trying to li k to old account please help as I need it to pay my bill

[Adri_G]

Hello BLIUBEAR, thanks for reaching out on our help forums about this issue.

We're sorry to hear you're having trouble to create and access your VM account online due to the email being used by an older account with us, this should be restored when your services are up and running at the new account / property. Have you already been installed?

In case your services are on and still not able to register, the best way to resolve this problem fast is use an alternative email address to register your new account and once this is done you can amend your username there (email) and replace it with the one you're currently using.

If you don't have another email to use, could you please try doing a password reset on this page here and see if you can reset the password for the old account to access the info?
Also, if you manage to sign into the account this way, could you check what information is displayed there  and if it's been updated with the new account details?

Please, let us know of the above and we're eager to best assist you with this.

[BLIUEBEAR]

Hi There

I have attempted both of your suggestions however neither are working for me. Everytime I try to register with a new email imputing my account number ect it keeps saying they have found me with my old email..... I then attempt to reset my password for that account and its states an error has occurred.

Could you please fix this as it is very distressing  and unsettling to not be able to access my bills and account properly and is causing me to have higher levels of anxiety as a result.

Regards

Mr Feltham 

[BLIUEBEAR]

Fixed now thanks

[Adri_G]

Thanks for this reply and for explaining more, BLIUEBEAR.

Of course we'd be eager to help you with this, so we can safely exchange the info necessary for this process I will send you a private message here shortly.
Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.

[Adri_G]

Hi again, BLIUEBEAR

Thanks for this update, I have sent you a private message but I can now see you've sorted the sign up issue out?
Pleas, let us know if you still need our help - happy to offer it.