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SarahHanson
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Virgin media my account app not working

Screenshot_20201210-003452.png

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Emma_C
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Re: Virgin media my account app not working

Hi SarahHanson, 

Sorry you've been having these issues. 

I've had a look at your other post, can I ask what appears if you click "plan" at the bottom?

Does this not show your allowances and what are left? 

 

Keep us posted. 

 

Emma_C - Forum Team
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SarahHanson
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Re: Virgin media my account app not working

  • Screenshot_20201217-155122.png

Screenshot_20201217-155138.png

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SarahHanson
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Re: Virgin media my account app not working

I still can't use the app 

It got a new update like 2 days ago and still not working

 

 

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Emily_G
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Message 5 of 13
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Re: Virgin media my account app not working

That is a very odd error on the photos, have you already tried to uninstall and resinstall the app? 

 

Have you been able to log in through a web browser and view your account normally this way?

 

Let us know, Emily.

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SarahHanson
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Re: Virgin media my account app not working

No it just won't do anything. And when I try to log in on the website it doesn't do anything.

I have never had any problems with the app before till these updates

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SarahHanson
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Re: Virgin media my account app not working

Yeah I've uninstalled it and it still doing this

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Emily_G
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Message 8 of 13
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Re: Virgin media my account app not working

Sorry to hear this, what device are you using? Are you able to try on an alternative device? 

 

Thanks, Emily.

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SarahHanson
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Re: Virgin media my account app not working

Android my phone make is blackview.

Only me in my family who on virgin Media sim

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Gareth_L
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Re: Virgin media my account app not working

What operating System are you on SarahHanson

Gareth_L

 

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