Virgin Media Community

[tony_h1]

I have recently signed up for Virgin Media broadband and have received my welcome pack. When I try to create a Virgin Media account I get the following error message

Oops, we've ran into a problem.
Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)

Any suggestions

[John_GS]

Hello tony_h1

Thanks for posting and welcome to the community, as well as Virgin Media 🙂

Thanks for letting us know the error message you've got, this is a known issue so may need raising with IT. However, we will PM you now to try and resolve it first, so look out for that purple envelope 🙂

Best,

[John_GS]

Thanks for joining me on PM tony_h1

Just to update the thread, the online account issue has been sorted 🙂

Pop us a post if you ever need further assistance,

Best