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raheelabbasi23
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Virgin media app

I have an android phone and am unable to access the virgin media app on play store. When I search for the app, it says it is not available in my country (UK). Since I have been advised by virgin on email to use the app to manage my account, I assume this is an error.

Can anyone please advise?

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Corey_C
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Re: Virgin media app

Thanks for your post and welcome to the Community Forums, raheelabbasi23,

 

It should be called My Virgin Media. What happens when you enter Virgin Media in the Play Store search, do you see any of our apps? 

If you are still unable to locate the app, can you advise what android version do you have?

 

Cheers,

Corey C

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raheelabbasi23
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Re: Virgin media app

Hi Corey,

I am accessing the app in play store by clicking on the link in one of the emails I got from Virgin, where is says : "Download My Virgin Media App).

I am using a Samsung galaxy S9 model phone. I bought the phone in the UK and I have a UK mobile phone account.

Please below for an image of the message I get when I go to the app.

Screenshot_20211229-171826_Google Play Store.jpg

 

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raheelabbasi23
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Re: Virgin media app

Actually nevermind - have sorted the issue

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Corey_C
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Re: Virgin media app

Thanks for your reply and update, raheelabbasi23

 

Glad to hear you were able to get the issue sorted.

 

Cheers,

Corey C

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