on 19-02-2023 23:06
I rejoined virgin media recently after four years away and when I try to utilise the same email address to access the virgin media app, I get the above message, can anyone help with this?
on 20-02-2023 08:21
Welcome to the Community Forums, thanks for your post.
Sorry to hear you're having trouble with your My Virgin Media account - this is normal, as your credentials will be still linked to your old account. As you'll have a new account number now, you'll either need to register for My Virgin Media again with your new account number, and a different email address.
Alternatively, we can link your accounts together so that you can continue using the same credentials. Please do let us know if you'd like us to do this and we can send you a private message.
on 20-02-2023 09:25
Thanks for coming back to me.
I'd like to utilise the same details please so if you could link the accounts that would be great.
on 20-02-2023 12:31
Thanks for your reply, that's no trouble at all. I'll pop you over a private message now so I can help you further from there. You can access it over at the purple envelope in the top right 🙂