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Virgin media app is no working

11IMG_1465.PNG

 

 

The first picture is when i tried first time and the second picture second time..I have iphone xs max 

first:https://ibb.co/QDFXrWv

second:https://ibb.co/2WCwwpq

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Re: Virgin media app is no working

Hi John93, 

Thanks for your post and welcome to our community. 

Really sorry to hear you're having some trouble with the Virgin Media app, this ins't good. 

Just to confirm you're currently connected to a working WiFi or data connection?

Are other apps on your phone working? 

Are you able to log in online via the browser instead of the app? 

Have you tried deleting and re adding the app?

Let us know 🙂 

Emma_C - Forum Team
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Re: Virgin media app is no working

Yes i’m connected to wifi,othet apps are working on my phone and i can log in form browser

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Re: Virgin media app is no working

Thanks John93, 

Are you able to try deleting and re adding the app? 

Emma_C - Forum Team
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Re: Virgin media app is no working

I tried already couple of times

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Re: Virgin media app is no working

Can you just confirm this is the Virgin Media app to check your package and bills or is this the Virgin Media Connect app? 

Emma_C - Forum Team
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Re: Virgin media app is no working

Yes Is virgin media app  for bills and package the virgin media connect is working fine

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Re: Virgin media app is no working

Can you confirm if you're able to sign into your online account in a web browser? 

 

Alex_Rm

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Re: Virgin media app is no working

Yes I confirm I can sign in online account with web browser.I don’t have problem with my account is a problem with virgin media app

 

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Re: Virgin media app is no working

Thanks for clarifying 🙂

 

I've popped you over a private message so I can get a few more details from you,

 

Get back to me when you can.

 

Alex_Rm

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