Virgin media app has old account number

[Alastairw100]

Hi,

I moved house and rejoined Virgin media. The virgin media app shows my old account number. How do I update it to the new account?

Thanks 

[Steven_L]

Hey Alastairw100,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your online account creation for your new account with us, we would need to get this looked into further but to do that I would need to send over a private message to you to get started.

Kind Regards,

Steven_L