Virgin Media Community

[Julesmc22]

Spoiler

Not sure if this is on the right board.  

I am a new customer to Virgin media and I am trying to log in to my Virgin media account but getting a message to say I have not verified my email.  I have checked all folders and I do not seem to have received an email containing the link.  However I have received other emails from Virgin which demonstrate the email is working fine

Anyine able to help me get the verificstion email done so I can finally log in.  Thanks 

[Ilyas_Y]

Hi @Julesmc22, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with My Virgin Media you are having. 😞
I've had a look on my end and I can't see any My Virgin Media account being registered.
Are you able to try sign up again and show a screenshot of any errors that may occur.

Let us know.

Kind regards,
Ilyas.

[Julesmc22]

I have tried to sign up again and am able to put in account number surname & area then identify being not a robot but when I put in my email details I get error message please see below.  Kind regards Julie

 

 

[Ilyas_Y]

Thanks for the reply @Julesmc22 on the forums.

I will assist you further on this.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today on the forums @Julesmc22.

Unfortunately we weren't able to get this working but nevertheless we have moved on to the next stage and have referred this to our IT team.
As advised - they will take up to 5 working days to get this resolved.
Feel free to reach out to us for any other queries you may have.

Kind regards,
Ilyas.