Virgin Media Community

[Zoie_P]

Thank you for your reply @Margaux 😊

So I can best help with this, was the old account one you had previously at a different address or with us previously? Or did something happen and the sale got cancelled, but you had signed up to that account number?

Zoie

[Margaux]

Hi Zoie,

I had this old account at a different address with Virgin. The contract had come to an end and I had to move house, so I cancelled my Virgin Broadband. I didn't need a new contract for a few months, and now I have moved again and started a new contract with Virgin about 1.5 months ago.

I've had four different Broadband contracts with Virgin, and the most up to date one was always showing on the website. This is the first time a new account has not been migrated.

Could you please advise?

Thank you,

[Zoie_P]

Thank you for your reply, so I can confirm, is the email you used is a virgin media one so @blueyonder, @ntlworld @VirginMedia.co.uk, if this was over 90 days your email would have been deleted. If it is within 90 days I can take a look into getting this moved and transferred, or if it's another domain, I will need to raise an IT ticket, keep me posted and I will help you with this.

Thanks,

Zoie

[Margaux]

Hey Zoie,

The email I'm using is a Gmail one. Could you please raise a ticket and let me know what the next step will be?

Thank you for your help.

[Travis_M]

Hi @Margaux 

Thanks for your response

I'll drop you a private message now to confirm some more details and look at having this resolved for you, thank you for your patience - keep an eye on your inbox for a message from myself.