My virgin app has been like this for 2 week now I have sat in the phone for hours and not got through to anyone can anyone help I have deleted the app and reinstalled and also signed out and back in and still got the same
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issue with your app.
I am more than happy to take a look into this for you.
I will private message you now.