Virgin app not updating

[Kirsty8609]

My virgin app has been like this for 2 week now I have sat in the phone for hours and not got through to anyone can anyone help I have deleted the app and reinstalled and also signed out and back in and still got the same  

[Martin_N]

Hi Kirsty8609,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your app. 

I am more than happy to take a look into this for you. 

I will private message you now. 

^Martin