Virgin Media Community

[Spacebucks]

 

Anyone else get a fault on the virgin app when trying to access the current status ? Says EC:N4 ? Been like this a few days now. 

[J450NC]

Yes same fault, same - been like this for a few days now.

I tried deleting and reinstalling - makes no difference.

[Spacebucks]

Yes I tried a reinstall of the app and no difference either - any thoughts virgin media?

[Lee_R]

Hi @Spacebucks, thanks for posting and welcome back to our community.

Sorry to hear you're having issues accessing our app.  I would like to raise this on your behalf.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi @J450NC, I am sorry to hear you're also unable to access our app. I can see that you're liaising with my colleague regarding this and will therefore, leave you in her capable hands.

Regards

Lee_R

[Simonwhite]

I am having this same problem myself any progress on this fault?

kind regards 

simon white

[Spacebucks]

Not yet, 

[J450NC]

Nope 

[Simonwhite]

Looks like a fault only on Apple products as it works on my old galaxy 

[Spacebucks]

Ah ok thanks - I’m sure a lot of apple users may comment soon