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Spacebucks
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Virgin app fault

A3D240BD-66C3-4BB9-8AA5-4B6AE27E1A3E.jpeg

Anyone else get a fault on the virgin app when trying to access the current status ? Says EC:N4 ? Been like this a few days now. 

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J450NC
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Message 2 of 27
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Re: Virgin app fault

Yes same fault, same - been like this for a few days now.

I tried deleting and reinstalling - makes no difference.

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Spacebucks
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Message 3 of 27
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Re: Virgin app fault

Yes I tried a reinstall of the app and no difference either - any thoughts virgin media?

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Lee_R
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Re: Virgin app fault

Hi @Spacebucks, thanks for posting and welcome back to our community.

Sorry to hear you're having issues accessing our app.  I would like to raise this on your behalf.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards


Lee_R

Lee_R
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Re: Virgin app fault

Hi @J450NC, I am sorry to hear you're also unable to access our app. I can see that you're liaising with my colleague regarding this and will therefore, leave you in her capable hands.

Regards


Lee_R

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Simonwhite
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Message 6 of 27
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Re: Virgin app fault

I am having this same problem myself any progress on this fault?

 

kind regards 

simon white

Spacebucks
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Message 7 of 27
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Re: Virgin app fault

Not yet, 

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J450NC
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Message 8 of 27
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Re: Virgin app fault

Nope 

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Simonwhite
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Message 9 of 27
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Re: Virgin app fault

Looks like a fault only on Apple products as it works on my old galaxy 

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Spacebucks
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Re: Virgin app fault

Ah ok thanks - I’m sure a lot of apple users may comment soon 

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