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Virgin Media app shows old account number

mtakil
Joining in

Hi,

Virgin media app shows my old account number. I've moved into a new property. I have a new account number and area code. And they don't show up in the app. Could you please help with that?

Regards,

Mete

1 REPLY 1

Daniel_Et
Forum Team
Forum Team

Hi @mtakil 👋 Thank you for your post and welcome to the Virgin Media Community 😀

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel