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Virgin Media Mobile App

Joining in


I Have recently joined Virgin Mobile from my Previous Network. I have had my number Transfered.

When I Open up My Virgin Media App on my Phone and click on Mobile and Sign in to account with Email and Passowrd it comes up with a message sayin we don't recongise your details. this usually happens when you port your number.







Forum Team
Forum Team

Hi @Nicoll

Welcome to the community. 

Sorry to hear you're having issues logging into your mobile account. You will need to first register for an online account with us. Only your number is ported to us - your online account details will need to be created with each Mobile provider. 

Let us know if you're having any further issues when registering for your mobile account. 

Here to help 🙂
Virgin Media Forums Agent

Hi Carly 

I am now able to log in to my app now. Thanks very much 


Also when I log into my Virgin Media account via My laptop once I sign in the circle keeps on going around and dosen,t open.


Any advice would be greatful thanks.










Forum Team (Retired)
Forum Team (Retired)

Hi Nicoll, 

Thank you for your reply, we are happy to hear this is now resolved. 

With the loading issue, can you please try using another browser to see if you have the same issue?

You can also try clearing your Cache and Cookies on the browser. 

Thank you,