Virgin App error

[Mimi2]

Morning

I got Error code N4 when I tried to use the app

I see this has been raised by previous users, is there a resolution please?

I’ve tried deleting and reinstalling

My software and apps are all up to date 

[Anonymous]

I assume that it is related to the ongoing thread on this which I think Forum Team member David has flagged with the techs https://community.virginmedia.com/t5/My-Virgin-Media-App/MyVirginMedia-App/td-p/5035662

[Zach_R]

Hi @Mimi2,

Thank you for your post and welcome back to our community forums. We're here to help.

I am really sorry to hear that you're experiencing some issues with the My Virgin Media app recently, and that deleting and reinstalling the app along with updating it has sadly not helped. Has any of the advice detailed in the thread provided helped at all?

Thanks,