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Vigin media connect app

On my virgin media app it's not showing any of my information and saying I'm not with virgin anymore I know I havent cancelled my services 

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Re: Vigin media connect app

Hi Paula26,

 

Thank you for reaching out to us in our community, I am sorry to hear you are having problems logging into my virgin media.

 

Are you still unable to log in or has this now been rectified?

 

 

 

Kind regards

 

Paul.

 

 

 

 

 

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Re: Vigin media connect app

I found out that virgin disconnected my broadband because someone else in the same property was getting virgin from Saturday they told me it be back on Sunday called them up yesterday they told me it be back on today and it's not 

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Re: Vigin media connect app

Hi Paula26, 

 

Really sorry to hear it's still not working.

 

What I will do is send you a private message so we can investigate this further, please look out for a purple envelop and reply when you can. 

 

Look forward to hearing from you, 

 

Hetty_R
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