Verification email

[anasofiavel]

Hi,

Ive seen others having this issue - my verification email for my Virgin Media Account doesn’t ever deliver. I’ve been trying for months now but the email doesn’t come so it won’t let me access my account. It’s causing issues as I can’t speak with operators as I can’t confirm password.

can someone get in touch with me please?

thank you

[Natalie_L]

Hi anasofiavel, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are experiencing issues with receiving the verification email, we will be able to help. 

I will just need to check the account from our side and make sure we have the correct details so I am going to pop you over a private message to confirm a few details. 

This will be available via the purple envelope on the top right of this page. 

Speak soon,