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Verification email

Tuning in

Hi. I have Bern trying for weeks to access my account. But each time I request the verification link  nothing.  Every other mail arrives  but not that one. 


Hi Twerty, 

Thanks for coming back to us on this. 

We can get things reset for you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.


Forum Team

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same problem to me, been trying for weeks, some VM people come up and couldn't fix the issue and then they just disappear and not answering you and ignore you.

Hi @BonoShing


Thank you for your post and welcome back to our community.


We can re send the verification email for you.


I will send you a private message so we can do this securely.


Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

Vikki - Forum Team

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I'm contacting you to progress the IT ticket please.  I understand that the response time is 7-10 days. Thud is the 4rd time a ticket has been submitted.  The three previous times I have nit had feedback . I'm missing out on the service that I am paying for so I'm keen for this to be resolved. Please can you confirm the stance on the ticket for me. Thank you 

Apologies for the experience Twenty, were you able to check the Private Message sent by Kath?



Hi, that doesn't work. It won't take me to the reset password option. It takes me yo a page which says is being worked on. Which I have seen before.  I can't set my password recovery on my profile on the virgin site, nor access the go app.

Please can you look into this, it shouldn't take months to resolve access to a Web page and app so I would appreciate your focus on getting this resolved this week.


Thank you for your help 

Hey Twerty, thank you for letting me know this and I understand this is very frustrating.

I have taken a look on the IT ticket and it still being looked into unfortunately.

I will keep a eye on this myself. Thanks 

Matt - Forum Team

New around here?

Thank you. Please can you confirm when this will be addressed within the 7-10 days before I need to escalate this. 

Hey Twerty, thank you for reaching back out. 

It is already being looked into as we speak. Thanks 

Matt - Forum Team

New around here?



Please can I have an update on the IT ticket to allow me to update my profile information and for me to access my virgin tv go app ?

Thank you 


Tracy Christian