Verification email

[Missyvickers2]

Hi. I have Bern trying for weeks to access my account. But each time I request the verification link  nothing.  Every other mail arrives  but not that one. 

[Kath_F]

Hi Twerty, 

Thanks for coming back to us on this. 

We can get things reset for you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[BonoShing]

same problem to me, been trying for weeks, some VM people come up and couldn't fix the issue and then they just disappear and not answering you and ignore you.

[Vikki_M]

Hi @BonoShing

Thank you for your post and welcome back to our community.

We can re send the verification email for you.

I will send you a private message so we can do this securely.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

[Twerty]

Hello,

I'm contacting you to progress the IT ticket please.  I understand that the response time is 7-10 days. Thud is the 4rd time a ticket has been submitted.  The three previous times I have nit had feedback . I'm missing out on the service that I am paying for so I'm keen for this to be resolved. Please can you confirm the stance on the ticket for me. Thank you 

[Robert_P]

Apologies for the experience Twenty, were you able to check the Private Message sent by Kath?

Rob

[Twerty]

Hi, that doesn't work. It won't take me to the reset password option. It takes me yo a page which says is being worked on. Which I have seen before.  I can't set my password recovery on my profile on the virgin site, nor access the go app.

Please can you look into this, it shouldn't take months to resolve access to a Web page and app so I would appreciate your focus on getting this resolved this week.

Thank you for your help 

[Matthew_ML]

Hey Twerty, thank you for letting me know this and I understand this is very frustrating.

I have taken a look on the IT ticket and it still being looked into unfortunately.

I will keep a eye on this myself. Thanks 

[Twerty]

Thank you. Please can you confirm when this will be addressed within the 7-10 days before I need to escalate this. 

[Matthew_ML]

Hey Twerty, thank you for reaching back out. 

It is already being looked into as we speak. Thanks 

[Twerty]

Hello, 

Please can I have an update on the IT ticket to allow me to update my profile information and for me to access my virgin tv go app ?

Thank you 

Tracy Christian