Verification Email

[ah123]

Hi, I have been trying to access the MyVirginMedia app since July!! I have been told I need to verify my email address. I requested a new email and not received anything either in inbox or junk I have requested a new email over 10 times now since July can someone please advise? I get my bill emails but no verification email it’s driving me insane 😂

[Jodi_S]

Hi ah123,

A warm welcome and thanks for posting on our community forums. We do apologise that you've been unable to access your online account since July. 

I would be more than happy to send you a verification email from my end to see if this works for you.

Before I do this, can we ask if you have checked your junk/spam emails to see if anything has fallen in this folder.

Please let us know so we can assist you further.

Kind regards Jodi. 

[ah123]

Hi Jodi,

Yes checked spam/junk folder every single time and nothing.

Thank you

[Adri_G · Accepted solution]

Thanks for your reply and for confirming this, ah123.
We're eager to best assist you, to enable me to do this I will send you a private message here shortly.
 

Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.

[jamesc222003]

Hi, 

I have the exact same issue. Have tried loads of times and an email never comes, not even to the junk (or any other) folder. 

please help!

thank you.

james. 

[Nathan_B]

Hi there @jamesc222003, welcome to our forum and thanks for your post.

I'm sorry to see you have been having issues with trying to get the verification email to access your account. I will certainly be happy to take a look at this on our end to see why this is not sending.

I will send you a PM to confirm your details so this can be done.

Regards

Nathan