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Username verification email not received

manumurali
Joining in

I can't login saying the username is not verified. I haven't got any email for verification. Please resolve the issue.

8 REPLIES 8

Zach_R
Forum Team
Forum Team

Hi @manumurali,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear that you're having a little bit of trouble with your online account recently. If you've registered for an account then you should receive a verification email shortly after, though this can take up to 24 hours. Have you checked your spam/junk folder for this?

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


I have checked the spam, junk and all. Not received the verification mail.

Hi @manumurali

Thank you for checking. Has it also been at least 24 hours since you registered for your My Virgin Media online account?

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


Yes

Thanks for coming back to us manumurali, 

Can we ask if you if you have tried the forgotten username link? This will resend the email again for you, if this does not work, please come back to us and we will investigate this further for you.

Kind regards Jodi. 

I have tried that. But its saying

 
We haven't been able to find your details with the information you have provided.

Hi @manumurali,

Thank you for coming back to us. Sorry to hear that this issue is still ongoing for you. I'll be happy to look into this issue further and see what we can do to help.

I will send you a Private Message, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi @manumurali,

Thank you for coming back to me via Private Message about your ongoing online account issue. I'm glad that you were finally able to sign into your online account! 🙂

If there's anything else we can do to help you, please let us know so we can assist further. 

Thank you! 

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs