Unable to view new account within My Virgin Media App

[AlanFin71]

I've recently signed up for Virgin Broadband but I'm unable to set it up in the My Virgin Media app as my login is still registered to an old account number. Can someone advise how to get this sorted please. Thanks 

[Reece_MH]

Hi lanFin71 👋

Thanks for posting, and welcome to the Forums//

I'm sorry to hear you're experiencing issues registering to My Virgin Media due to a former account with us. So we can assist you further I'm going to send you you a private message. Please look out for it in the top-right, white envelop.

Thank