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Unable to view new account within My Virgin Media App

spo6666
Joining in

Hi

I am having same problrm, can anyone help?

2 REPLIES 2

Jodi_S
Forum Team
Forum Team

Hi spo6666,

A warm welcome and thanks for posting on our community forums. We're sorry to hear you're unable to view your new account within our app. Can you tell us a little more about the issue.

Are you getting any error messages, or is it still showing your old account details?

Are you able to log in to your new account via our website?

Please let us know and pop back here so we can assist you further.

Kind regards Jodi. 

Hi Jodi

It's still showing old account and saying it's closed or inactive