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Unable to view bill

Paulabear89
Tuning in

Hi, 

The past couple of days I keep getting this error message. I have a bill that I need to pay but I can't seem to access the bill, it is also not showing that I have broadband on the icons at the top. When I log in on the website it is just giving me the previous bill. Is there any way I can sort the app? 

Thanks 

Screenshot_20230522-175447.png

1 ACCEPTED SOLUTION

Accepted Solutions

Chris_W1
Forum Team
Forum Team

Hi Paulabear89, thanks for the message. 

I am glad to hear that this has now been resolved for you by means of the reinstallation of the app. 

Please let us know if you need anything further 

Kind regards, Chris. 

See where this Helpful Answer was posted

3 REPLIES 3

Chris_W1
Forum Team
Forum Team

Hi Paulabear89, thanks for the message and sorry to hear that there is an issue with the bill. 

I will send you a private message so that this can be looked into for you. 

Kind regards, Chris. 

 

Technoboots
Joining in

I had the exact same message. I uninstalled the app and reinstalled it and my account information is now showing.

Chris_W1
Forum Team
Forum Team

Hi Paulabear89, thanks for the message. 

I am glad to hear that this has now been resolved for you by means of the reinstallation of the app. 

Please let us know if you need anything further 

Kind regards, Chris.