Unable to verify email for account

[Adamjsorensen]

Hi

I haven't been able to log into my VM account since I switched to them. I have checked my inbox and junk for a verification email but do not have one, when I try to login or even try forget password, I get the following error:

You haven't confirmed this email address yet. Please check your inbox for a message called 'Verify your My Virgin Media email' and click the link in the email.

Could somebody point me in the right direction please?

[Martin_N]

Hi Adamjsorensen,

Thank you for your post and welcome to the community. 

I'm very sorry to hear you haven't had the email. 

What I will do is private message you now to confirm your details and re-send the verification email. 

^Martin