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Unable to sign in

For some reason I have been unable to log in to my virgin app, but my log in works on the other apps?

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Forum Team
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Message 2 of 19
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Re: Unable to sign in

Hi Oxokid, 

Sorry to hear this, I can appreciate you're keen to get in. 

What happens when you try to log in? Is there an error message at all?

We are currently having an issue with our online services so it could be linked to that, if so then I can assure you are team are doing all they can to resolve this. 

If you need to discuss your account in the meantime then it's best to give us a call on 150/0345 454 1111. 

Thanks 

Emma_C - Forum Team
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Message 3 of 19
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Re: Unable to sign in

It appears just to be a link to a web address rather than an app but this is the error.virgin sign in.png

 

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Message 4 of 19
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Re: Unable to sign in

That image shows the sign in page.  Are you getting any error message when you enter your primary username and password into that sign in page?

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Graham
I am a VM customer. There are no guarantees that my advice will work.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Message 5 of 19
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Re: Unable to sign in

The error after entering my sign in details appears above as in the picture

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Message 6 of 19
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Re: Unable to sign in


@oxokid wrote:

The error after entering my sign in details appears above as in the picture


Sorry, temporary blindness on my part.  I would say that this is likely to be connected to the issues VM are currently having with their sign in system as referred to by Emma.

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Graham
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Re: Unable to sign in

No worries Graham, thanks for trying to help.

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Message 8 of 19
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Re: Unable to sign in

Any further forward with this issue?

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Message 9 of 19
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Re: Unable to sign in

Hi oxokid,

Sorry to see that you are still experiencing problems logging into your online account.

This is still an issue that we are working on fixing, however our technical team has provided a workaround which has allowed some customers to now access their online account.

Have you tried logging in today? Are you still getting the same error message?

Thanks,

Davie_DW

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Message 10 of 19
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Re: Unable to sign in

Still the same. I can sign in via a browser.

 

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