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Unable to reset password

Joining in

Hi, I am not able to reset my password for my account. I have read through many posts and have tried clearing cookies, history and tried on a different browser. 

Please can you advise what I need to do to be able to reset. Thanks


Forum Team
Forum Team

Hi there @Julesjmack 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry to hear that you have faced issues changing your password, and thank you for first trying the fixes listed on the forums already. 

I'd be happy to take a closer look into this with you via a Private Message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.