Same issue for me. Can't believe almost 2 months on issue Virgin has not fixed. Have tried chrome and edge browsers both on mobile. I have no options so now unable to access my account.
Thanks for using the forums to get this issue with your Online Account looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
Can I firstly ask if this is for a Virgin Mobile or Virgin Media online account?