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Unable to reset password

Ralph500
Tuning in

on ‎02-10-2022 12:17

Same issue for me. Can't believe almost 2 months on issue Virgin has not fixed. Have tried chrome and edge browsers both on mobile. I have no options so now unable to access my account.

Screenshot_20221002-121415.png

 

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Megan_L
Forum Team
Forum Team

on ‎02-10-2022 15:44

Hi Ralph500,

Thanks for using the forums to get this issue with your Online Account looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. 

Can I firstly ask if this is for a Virgin Mobile or Virgin Media online account?

Thanks,

Megan_L

 

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