Unable to reset password due to invalid requirements

[PaulJN]

Hi,

I, like many others it seems, am unable to meet the very mysterious password requirements for a password reset. Is there a fix for this or am I doomed to never logging into my account ever again? Can anyone help?

Thanks.

[Alex_RM]

Hi PaulJN,

Thanks for posting and welcome to our community 🙂

Sorry to hear you've had some issues trying to reset your password, so I can take a closer look I've popped you over a private message.

Alex_Rm

[Alex_RM]

Thanks for joining me over private message PaulJN, glad I was able to help 🙂

Alex_Rm

[PaulJN]

Thanks Alex, your support was excellent.