Unable to register - passwords not being accepted

[Monallen]

Hi there, 

I've signed up for VM Broadband and wish to register for a MyVirgin account, but the password screen is refusing to accept any passwords. I have started the passwords with a letter, and I am not using any personal information within the passwords.

Thanks,

Monallen

[Carley_S]

Hi Monallen

Welcome to the community!

Sorry to hear you've not been able to register for an online account. Can you please try using a browser other than Chrome and use the link here. When creating your password please follow this criteria; 

• Between 8-10 characters
• Start with a letter
• Contain at least one number
• No special characters

Keep us updated with how you get on, or if you have any further questions/concerns. We'll be here to help if needed.
 

[Monallen]

Thanks for your reply. I used a different browser and used the link you had in your reply, however the system still did not let me create a password. 

[John_GS]

Hi Monallen,

Thanks for coming back to us. I shall send you a PM now. 

Best,