Unable to register on my virgin

[Jcordon]

My virgin media went live a few days ago bit when trying to register it won't let me put in a password. I've tried a different browser but still no luck

[Gareth_L]

Hello Jcordon. 

Sorry to hear this is happening and thanks for letting us know.

Can I please ask if you have tried clearing the cache and cookies on the browser you are using.

Have you tried a different browser?

Are you getting any error codes?

Also can we please ask you to try both of the following links below to register again.

https://my.virginmedia.com/my-profile/view

https://www.virginmedia.com/my-virgin-media/account-settings/details
Look forward to your response.

Gareth_L 
 

[Jcordon]

Hi there

Yeah I tried both links and it still didn't work. I called up Virgin bit she suggested no special characters and that didn't work either

[Tom_W1]

Hi @Jcordon thanks a lot for your reply.

Can you please perhaps take a screenshot of the error message you're receiving, or the page where you get stuck so we can advise more specifically perhaps?

Many thanks