Unable to register new account

[Clare77]

Recently had virgin installed but I'm unable to register an account possibly due to having a blueyonder email registered in past 

[Ilyas_Y]

Hi there @Clare77, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with My Virgin Media.
It may be that the email is still associated with the previous My Virgin Media.
I will assist you on this and get this sorted out.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Hey @Clare77, thanks for speaking with us today.

I'm glad I have been able to assist to help move forward with the next steps to get this resolved.
As agreed we will check back in a few days to see the update on the status of this issue resolved.
Hopefully it can all be resolved and you can then use My Virgin Media.

Let us know if you need anything else.

Kind regards.

[Clare77]

Hi I am still unable to login or register an account 

[Steven_L]

Thanks for coming back to us @Clare77, I can see that you have responded to my colleague via private message, he will get back to you as soon as he any further updates.

Regards,

Steven_L

[Clare77]

Spoiler

So I've been on the phone to IT again today issue still not resolved. I have tried to use an email app on laptop to see if that would work but it says pop3/imap might not be turned on can you check this and also check that my email account is still open

 

[Ilyas_Y]

Hi there @Clare77, thanks for coming back to the forums page.

I know the case we are dealing with is within our conversation.
May I ask what the team had told you?

Kind regards,
Ilyas.

[Ilyas_Y]

Hey @Clare77 thanks for speaking with us today. 👋🏼

I'm glad we have been able to assist and get the issues resolved.
Reach out to us if you need anything and we'll assist.

Kind regards,
Ilyas.

[Clare77]

Sorry to bother you again but I’m getting really slow Wi-Fi in my office room I’ve used the connect app to scan and says I can order a Wi-Fi pod but I can’t find anywhere to order one

[Ilyas_Y]

Hey @Clare77, thanks for messaging us on here.

Don't worry, I'll happily assist.
If you could reply to my last private message - and we can go on from there.

Kind regards,
Ilyas.