Virgin Media Community

[dalwatt]

I have requested resending of my confirmation email multiple times but have never received one. I have, of course, checked my spam and junk folders. 

my services are up and running. 

help please. 

[Zak_M]

Good morning @dalwatt 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with getting your my virgin media account up and running. 

Are you able to let me know, have you previously been a customer of ours, If so did you have a my virgin media account set up then? 

Kind regards,

Zak_M 

[dalwatt]

• Hello Zak
• I can confirm that I have previously been a customer and have had  a my virgin media account in the past. 
  
  kind regards David

[Paulina_Z]

Hi @dalwatt,

Thank you for getting back to us about this issue, and thank you for letting us know that you used to be a customer of ours previosuly.

I will be more than happy to look into this issue for you. I will send you a Private Message to confirm a few details before I can look into this further.

Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thanks! 🙂