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dalwatt
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Unable to register myvirginmedia account

I have requested resending of my confirmation email multiple times but have never received one. I have, of course, checked my spam and junk folders. 

my services are up and running. 

help please. 

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Zak_M
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Re: Unable to register myvirginmedia account

Good morning @dalwatt 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with getting your my virgin media account up and running. 

 

Are you able to let me know, have you previously been a customer of ours, If so did you have a my virgin media account set up then? 

 

Kind regards,

Zak_M 

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dalwatt
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Re: Unable to register myvirginmedia account

  • Hello Zak
  • I can confirm that I have previously been a customer and have had  a my virgin media account in the past. 

    kind regards David
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Paulina_Z
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Re: Unable to register myvirginmedia account

Hi @dalwatt,

 

Thank you for getting back to us about this issue, and thank you for letting us know that you used to be a customer of ours previosuly.

 

I will be more than happy to look into this issue for you. I will send you a Private Message to confirm a few details before I can look into this further.

 

Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

 

Thanks! 🙂

Paulina_Z
Forum Team



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