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Unable to register for online account

On our wavelength

Just joined last night and received email to confirm I'm signed up for e-billing, however I receive the following message when i enter my email

" We're sorry to see you go. Now you’ve left us, we’ve closed your account and you can no longer register for My Virgin Media"

If i recall the advisor i spoke to said have you used this email for virgin media or O2 in the past & I said no, but having checked i did use this email for virgin back in 2013 & O2 probably around the same time. I completely forgot.

Can someone from the virgin forum team help with this issue please? Or advise how I resolve this?

My thanks in advance


Forum Team
Forum Team

Hey wharfedale66, thank you for reaching out and a warm welcome the community.

Okay, this is something we can look at for you. 

I am going to send you a PM, please can you look out for the purple envelope. Thanks 


Matt - Forum Team

New around here?