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Unable to register for My Virgin Media Account

Joining in

I am a returning customer at a new address. When I try to register for My Virgin Media I get this.

We're sorry to see you go.

Now you've left us, we've closed your account and you can no longer register for My Virgin Media.

I was a customer years ago at a different address but with the same email address

Please help


Forum Team
Forum Team

Hey Singy62, thank you for reaching out and a warm welcome to Virgin and our community.

I can help you with this.

I am going to send you a PM, so we can get this sorted out for you.

Please look out for the purple envelope. Thanks 

Matt - Forum Team

New around here?

Same issue whatsapp support people told me it was impossible to be rectified.

Maybe Virgin no longer want returning subscribers?