Unable to register an account (DEF01 Code)

[Dadocreate]

Hello,

I also have an issues to register to https://www.virginmedia.com/my-virgin-media/register
Tried different browsers and cleaned cache and history, still facing it.

Thanks

[Zoie_P]

Hi Dadocreate, 

Thank you for your post )

I am sorry are receiving this error, have you tried using the My VM app? You can download it here.

Let me know if it works for you.

Zoie

[Dadocreate]

hi Zoie,

yes I tried and I got the same error.

[Akua_A]

Thank you for letting me know @Dadocreate. 

Just to confirm, have you had an account under the same username before? If so have you tried registering with a different username? Does the issue persist? 

Thanks,

[Dadocreate]

Hello,

no, never been registered before. I called your customer care to get a new contract and booking an engineer last week. I tried to register with the same email I gave by phone, as the reference email but I got the error. I think your system is still not update to accept the mentioned email.

could you please have a look into it? Many thanks

[Ryan_N]

I will send you over a private message so I can look into this for you. 

Cheers, 

Ryan.