Unable to register - We're sorry to see you go

[BristolAndy]

I've just had Virgin Fibre installed last weekend, but when I try to register for an account it keeps giving me the following error: 

We're sorry to see you go
Now you’ve left us, we’ve closed your account and you can no longer register for My Virgin Media.

I guess this may be related to having had a Virgin account in the past (many years ago) at a former property. Can anyone help please?

[John_GS · Accepted solution]

Hi BristolAndy

Thanks for posting and welcome to the community. Sorry to hear of the online account issue. From the error message given to you, this would mean you're trying to use an email you had used on another account. That process is called a Move an Transfer whereby we'd do that for you and it takes 24 hours.

I'll send you a PM now.

Best,

[AndyJ118]

I'm in the exact same position, can you please assist? 

[John_GS]

Hi @BristolAndy

Thanks for joining me on PM - just to update the thread, the online account has been sorted 🙂

If you do ever need anything, please pop us a post and we'll be delighted to assist you. Have a lovely day

Best

[Daniel_K]

Hello, 

I am also facing this same issue - despite having made me new contract several weeks ago I am still seeing this or an error message when trying to open a my Virgin Media account. 

Can you help resolve this?

[Paulina_Z]

Hi @Daniel_K,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that this has been your experience with us. I do apologise that you've been having some issues with your online account.

I'll be happy to look over this issue with you and see what we can do to help. I will send you a Private Message, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.