Unable to register My Virgin Media

[LouLou77777]

Hi

I'm a new customer with installation to take place on this coming Saturday.

I'm trying to register my account on the app and when I use my email address it keeps coming up with "we're sorry to see you go" and that now I've left I can't register for my virgin media.

I had virgin years ago, how can I reset this ready for my new account?

TIA

Louise 

[Ryan_N]

Hi LouLou77777, 

Thank you for your post and welcome to the forums 🙂 

Sorry to hear you're faced with this issue - can I confirm if you are using the same email in which you had used on your previous account when trying to register. Is it possible you can try a different email address and let me know how you get on? 

Cheers, 

Ryan. 

[LouLou77777]

Hey

Thanks for the response.

But I've set up my contract with this email address, won't this be a problem? I don't really want to change my email as this is my only one.

Thanks 

Louise

[Ryan_N]

No problem at all. 

We ask so that we can rule out a few this, Louise 🙂 - Have you had an account with us previously with this email address used? 

Cheers, 

Ryan. 

[LouLou77777]

Hey

Yes I had a contract a few years ago and would have been using this email address. 

I don't think I can use an alternative email address as it asks me to use the email address I used when purchasing my services

Louise 

[Akua_A]

Thank you for letting me know @LouLou77777.

In this case, I have sent you a private message to further look into this. Please lookout for the purple envelope and provide a response when you can.

Thanks,