on 31-05-2022 12:37
Hi
I'm a new customer with installation to take place on this coming Saturday.
I'm trying to register my account on the app and when I use my email address it keeps coming up with "we're sorry to see you go" and that now I've left I can't register for my virgin media.
I had virgin years ago, how can I reset this ready for my new account?
TIA
Louise
on 31-05-2022 14:42
Hi LouLou77777,
Thank you for your post and welcome to the forums 🙂
Sorry to hear you're faced with this issue - can I confirm if you are using the same email in which you had used on your previous account when trying to register. Is it possible you can try a different email address and let me know how you get on?
Cheers,
Ryan.
on 31-05-2022 15:07
Hey
Thanks for the response.
But I've set up my contract with this email address, won't this be a problem? I don't really want to change my email as this is my only one.
Thanks
Louise
on 31-05-2022 17:11
No problem at all.
We ask so that we can rule out a few this, Louise 🙂 - Have you had an account with us previously with this email address used?
Cheers,
Ryan.
on 01-06-2022 17:48
Hey
Yes I had a contract a few years ago and would have been using this email address.
I don't think I can use an alternative email address as it asks me to use the email address I used when purchasing my services
Louise
on 02-06-2022 08:46
Thank you for letting me know @LouLou77777.
In this case, I have sent you a private message to further look into this. Please lookout for the purple envelope and provide a response when you can.
Thanks,