Unable to register - AP103

[bakhshi84]

I am a new customer (not installed yet) but I am unable to register either through the App or online. I keep getting an AP103 error and then it says that password is not valid.

[Reece_MH · Accepted solution]

Hi bakhshi84,

Thanks for your post, and a warm welcome to our Community Forums.

I'm sorry to hear you're having problems accessing your My Virgin Media. If you haven't yet been installed, your account would not be active, meaning you cannot access My Virgin Media at this time. This is because MyVM is used for viewing your active package, and any bills you may have.

Once your service has been installed and activated, you will then be able to access the platform. If you need to make any changes to an installation appointment, or need any further information, please call our Pre-Install Team on 0345 454 1111 (Opt 3 - Opt 1)

Thanks,

[bakhshi84]

Thanks Reece, can you help with my other post at all?

Installation put on hold! - Virgin Media Community - 5218214