I have tried through the app and online to access my VM account but cannot. It says email or password wrong but I know they are right. Been trying to do this now over 2 hours. I even tried clicking forgotten them and says an email sent but that's over an hour ago - help!!
Welcome to the Virgin Media community forums PINKUN2006.
Sorry to hear that you cannot get into your online account. I would like to take a look into this further but would need some more information to do this. I will send you over a private message, please respond to this and I will then be able to look into this.