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Unable to create password for account: You can't use that password. Please choose another.

Joining in

I have tried all weak-strong combinations of passwords, including the suggested criteria mentioned in other posts. I have attempted to register for an account using multiple devices and browsers along with clearing my cache and history. Yet none of these have allowed me to simply set a password for my account creation.


I have had a previous account with Virgin Media but this was with Virgin Media Ireland, not UK. So my email address (the one used for the sign up of the service) is the same.




Forum Team
Forum Team

Thanks for your post on our Community Forums @flowfox, and a very warm welcome to you!

Sorry to hear of the difficulty setting up the self-care account.

I'd be happy to assist you with having this resolved, check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,